Terms of Service

01Definitions

As used in these Terms, the following terms have the meanings set forth below:

"Account"

the registered profile and associated credentials created by a User to access the Floor Nexus Platform.

"Administrator" or "Business Owner"

the primary account holder responsible for a Subscriber account, including all sub-users and billing obligations.

"Competitor"

any individual or entity that owns, operates, is employed by, or is actively developing a software platform or application that provides functionality substantially similar to the Floor Nexus Platform, including but not limited to flooring industry business management, estimating, quoting, CRM, or marketplace tools.

"Content"

all data, text, files, images, information, and materials uploaded, generated, or transmitted through the Platform by Users.

"Installer User"

a flooring contractor, installer, or service provider who accesses the Platform under a paid Installer subscription plan.

"Vendor User"

a manufacturer, supplier, or distributor who accesses the Platform under a Vendor subscription plan.

"Homeowner User"

a residential or commercial property owner who accesses Platform features via the Quote Builder portal or Homeowner Portal.

"Platform Content"

all software, documentation, templates, calculators, databases, algorithms, interfaces, and other proprietary materials owned or licensed by Floor Nexus, Inc.

"Subscription Plan"

the specific tier of access purchased by a Subscriber, as described in Section 5.

"Third-Party Services"

external applications, integrations, payment processors, or services connected to or accessible through the Platform.

"User Data"

all data and Content submitted by Users in connection with their use of the Platform.

02Eligibility and Account Registration

2.1 Eligibility

To access the Platform, you must be at least 18 years of age, have the legal authority to enter into a binding contract under applicable law, not be barred from using the Service under the laws of the United States, the State of Florida, or any other applicable jurisdiction, and provide accurate, current, and complete registration information.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Floor Nexus, Inc. immediately at [email protected] of any unauthorized use of your account. Floor Nexus will not be liable for any loss or damage arising from your failure to protect your login credentials.

2.3 Business Use

The Platform is designed for commercial and professional use by flooring industry professionals, vendors, and property owners. If you are registering on behalf of a business or organization, you represent and warrant that you have authority to bind that entity to these Terms.

2.4 Competitor Use Restriction

You may not access or use the Floor Nexus Platform if you are a Competitor, as defined in Section 1. This restriction applies regardless of the stated purpose of your access.

You represent and warrant that, at the time of registration and throughout your use of the Platform, you are not:

• An owner, employee, contractor, officer, or director of a Competitor;
• Actively developing, planning, or building a software platform or application that competes with Floor Nexus;
• Accessing the Platform on behalf of, or at the direction of, a Competitor;
• Using the Platform for the purpose of reverse engineering, replicating, benchmarking, or informing the design or feature set of a competing product or service.

If Floor Nexus, Inc. determines, in its sole discretion, that you are or have become a Competitor, or that you accessed the Platform for competitive purposes, Floor Nexus reserves the right to immediately terminate your account without notice or refund, and to pursue all available legal remedies including claims for breach of contract, misappropriation of trade secrets, and unjust enrichment. You acknowledge that any breach of this section would cause irreparable harm to Floor Nexus, Inc. for which monetary damages alone may be insufficient, and that Floor Nexus shall be entitled to seek injunctive or other equitable relief without the requirement of posting a bond.

2.5 Independent Relationship

Users of the Floor Nexus Platform — including Installer Users, Vendor Users, and Homeowner Users — are independent parties and are not employees, contractors, agents, partners, or representatives of Floor Nexus, Inc. Floor Nexus is not responsible for the actions, omissions, services, representations, or business conduct of any User. Any relationship between an Installer User and their clients, or between Vendor Users and their customers, is solely between those parties. Floor Nexus is not liable for any disputes, claims, losses, or damages arising from interactions between Users or between a User and their own customers.

03Description of the Platform

Floor Nexus is a cloud-based, software-as-a-service platform built exclusively for the resin/epoxy flooring, decorative concrete, and surface coating industry. The Platform includes, but is not limited to:

Installer Portal

CRM pipeline, estimating tools, invoicing, calendar, task management, client communications, and job workflow tracking.

Vendor Portal

Product database management, inventory, order processing, and distributor network tools.

Quote Builder

Homeowner-facing quoting widget and portal for requesting estimates from contractors.

Universal Calculator & Quick Quote

Proprietary material calculation and quoting tools for epoxy, coatings, overlays, and surface systems.

Visualizer

AI-assisted project visualization and rendering tools.

Marketplace

Product discovery and ordering between contractors and vendors.

Reports & Analytics

Business performance dashboards and exportable reports.

Payment Processing

Integrated payment collection via Stripe, Square, and additional supported processors.

Floor Nexus reserves the right to modify, expand, or discontinue any feature or module at any time, provided that such changes do not materially degrade your core paid functionality without reasonable notice.

04License Grant

4.1 Limited License

Subject to your compliance with these Terms and payment of applicable subscription fees, Floor Nexus grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes during the term of your active subscription.

4.2 Restrictions

You may not, and may not permit any third party to:

• Copy, modify, reverse engineer, decompile, disassemble, or create derivative works based on the Platform or any Platform Content.
• Sell, resell, sublicense, rent, lease, transfer, or otherwise exploit the Platform or any access thereto for commercial purposes not expressly authorized herein.
• Frame or mirror any part of the Platform without Floor Nexus's express prior written consent.
• Access the Platform to build a competitive product or service, benchmark the Platform against a competing product, or replicate any feature, workflow, design, or data structure of the Platform for use in a competing application.
• Scrape, crawl, index, or otherwise extract data, content, or structural information from the Platform by automated or manual means.
• Remove, obscure, or alter any proprietary notices, trademarks, or labels on the Platform.
• Use the Platform in any manner that violates applicable law or these Terms.

05Subscription Plans, Fees, and Billing

5.1 Subscription Plans

Floor Nexus offers multiple subscription tiers. Current Installer plans include:

Starter

Designed for individual contractors entering the platform.

Pro

Advanced features for established installers with higher workflow volume.

Teams

Multi-user access for business owners managing crews, with per-seat licensing.

Quote Builder Add-On

Homeowner quoting portal, available as an add-on to any Installer plan.

Vendor plans include a Native POS Plan, External POS Integration Plan, and a Per-Location Seat License for each physical or sub-location managed within a Vendor account. Current pricing for all plans is published at floornexus.com/fn_pricing.

5.2 Billing and Payment

Subscriptions are billed on a recurring monthly or annual basis. By providing a payment method, you authorize Floor Nexus, Inc. to charge all applicable fees on a recurring basis until your subscription is cancelled. All fees are charged in U.S. dollars. Failure to maintain a valid payment method on file may result in service interruption or account suspension.

5.3 Free Trials

Floor Nexus may offer free trial periods at its sole discretion. At the end of a free trial, your account will automatically convert to a paid subscription at the applicable plan rate unless you cancel before the trial expires. Free trials are intended for genuine evaluation purposes only. Consecutive or repeated free trial use to avoid paying subscription fees is a violation of these Terms and may result in immediate account termination.

5.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, your access to paid features will continue through the end of the current billing period. No refunds or credits will be issued for partial billing periods or unused features, except as required by applicable law. Annual subscribers who cancel within 30 days of their initial purchase may request a prorated refund minus any usage fees incurred, at Floor Nexus's discretion.

5.5 Price Changes

Floor Nexus reserves the right to change subscription pricing at any time. We will provide at least 30 days' prior written notice of any price increase via email or in-app notification. Your continued use of the Platform after the effective date constitutes acceptance of the new pricing.

5.6 Taxes

Subscription fees do not include any taxes, levies, or duties of any nature. You are responsible for paying all such taxes associated with your subscription, excluding taxes based on Floor Nexus's net income.

06Multi-User Accounts and Teams

Certain subscription plans permit multiple users to access the Platform under a single account. If you are the account Administrator, you are solely responsible for all activities of users added to your account, including their compliance with these Terms. You must ensure that each user is made aware of and agrees to these Terms prior to accessing the Platform. Per-seat fees apply for users beyond your plan's included seat count. Floor Nexus is not responsible for access granted to unauthorized individuals as a result of your credential sharing or mismanagement.

07Your Data and Privacy

7.1 You Own Your Data

You retain all ownership rights to User Data that you submit to the Platform. Floor Nexus does not claim ownership of your data. By using the Platform, you grant Floor Nexus, Inc. a limited, worldwide, royalty-free license to host, store, process, transmit, and display your User Data solely for the purpose of providing the Service to you.

7.2 Privacy Policy

Your use of the Platform is governed by the Floor Nexus Privacy Policy, which is incorporated herein by reference. Our Privacy Policy explains how we collect, use, store, and share information about you.

7.3 Data Security

Floor Nexus employs commercially reasonable administrative, technical, and physical safeguards designed to protect User Data. However, no transmission of data over the internet can be guaranteed 100% secure. You acknowledge that you provide User Data at your own risk.

7.4 Data Portability and Deletion

Upon cancellation or termination of your account, you may request an export of your User Data within 30 days of termination. After that period, Floor Nexus may permanently delete your User Data in accordance with our data retention policies and applicable law.

08User Responsibilities and Acceptable Use

You agree to use the Platform only for lawful purposes and in compliance with these Terms. You agree that you will not:

• Upload, transmit, or distribute content that is unlawful, defamatory, obscene, fraudulent, or that infringes any third-party intellectual property rights.
• Use the Platform to harass, abuse, stalk, threaten, or otherwise violate the legal rights of any person.
• Transmit spam, unsolicited messages, malware, viruses, or any other harmful code.
• Attempt to gain unauthorized access to any part of the Platform, other user accounts, or Floor Nexus's systems or networks.
• Conduct network penetration testing, vulnerability scanning, or security assessments of the Platform without prior written consent from Floor Nexus, Inc.
• Access the Platform for the purpose of building, benchmarking, or informing any competing software product or service, or to replicate any feature, workflow, design, or data structure of the Platform.
• Impersonate any person or entity or falsely state your affiliation with any person or entity.
• Collect or compile personal information about other users without their consent.
• Use the Platform for any purpose that violates applicable laws, regulations, or professional licensing requirements.

You are solely responsible for the accuracy, legality, and appropriateness of all Content you submit to the Platform.

09Payment Processing and Financial Transactions

The Platform facilitates payment transactions between Installer Users and their clients, and between Vendor Users and their customers, through integrated third-party payment processors. With respect to payment processing:

• Floor Nexus is not a payment processor, bank, or financial institution. All transactions are processed by licensed third parties, and your use of those services is governed by their respective terms and privacy policies.
• Transaction fees applicable to payments processed through the Platform will be disclosed at the time of processor selection or integration setup.
• Floor Nexus is not liable for any failed, delayed, disputed, or unauthorized transactions processed through third-party payment systems.
• You are solely responsible for compliance with all applicable tax reporting and remittance obligations arising from transactions processed through your account.
• Chargebacks and payment disputes between you and your end customers are your sole responsibility to resolve directly with your payment processor.

10Third-Party Integrations and Services

The Platform may integrate with or provide access to third-party services, applications, and APIs, including QuickBooks, Google Calendar, payment processors, and email delivery services. Your use of any Third-Party Services is governed solely by the terms and privacy policies of those third parties. Floor Nexus does not endorse, warrant, or assume responsibility for any Third-Party Services, and is not responsible for any downtime, errors, data loss, or security incidents arising from them. Floor Nexus may discontinue support for any third-party integration at any time without liability.

11Intellectual Property

11.1 Platform Ownership

The Platform, including all software, algorithms, calculators, templates, interfaces, databases, trademarks, logos, and all other Platform Content, is the exclusive property of Floor Nexus, Inc. and is protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any rights in the Platform other than the limited license set forth in Section 4.

11.2 Trademarks

The following are trademarks or service marks of Floor Nexus, Inc. and may not be used without prior written authorization: Floor Nexus®, Quick Epoxy Quote™, NexusQuote™, and the Floor Nexus logo and all associated brand marks.

11.3 Feedback

If you provide Floor Nexus with any feedback, suggestions, or ideas regarding the Platform, you grant Floor Nexus, Inc. a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and exploit such feedback in any manner without restriction or compensation to you.

12Confidentiality

In the course of using the Platform, you may have access to non-public information about Floor Nexus's technology, business practices, product roadmaps, pricing strategies, proprietary calculators, and other methodologies ("Confidential Information"). You agree to maintain the strict confidentiality of such information and not to disclose, reproduce, or use it for any purpose other than using the Platform as authorized herein. This obligation survives termination of these Terms.

13Disclaimers and Warranties

Tools provided through the Platform — including estimating calculators, Quick Quote, Quote Builder, the Universal Calculator, and the Visualizer — produce estimates and projections only. Actual material quantities, project costs, timelines, and visual results will vary. Floor Nexus does not warrant the accuracy of any estimate, quote, or visual rendering generated by the Platform.

Floor Nexus does not guarantee uninterrupted or error-free access to the Platform. We may suspend access for maintenance, updates, or unforeseen technical issues, and will make reasonable efforts to provide advance notice of planned downtime.

14Limitation of Liability

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. Accordingly, some of the above limitations may not apply to you to the extent prohibited by applicable law.

15Indemnification

You agree to defend, indemnify, and hold harmless Floor Nexus, Inc. and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform in any manner not expressly authorized herein; (c) your Content, including any claims that your Content infringes a third party's rights; (d) your violation of any applicable law or regulation; (e) your interactions with other users, clients, or third parties in connection with the Platform; or (f) any breach of the Competitor Use Restriction set forth in Section 2.4.

16Term and Termination

These Terms take effect when you first access the Platform and remain in effect for the duration of your subscription and any renewal periods. Floor Nexus reserves the right to suspend or terminate your account immediately and without notice for any of the following reasons:

• Material breach of these Terms, including any violation of the Competitor Use Restriction in Section 2.4;
• Fraudulent, illegal, or abusive use of the Platform;
• Non-payment of applicable subscription fees;
• Any conduct that poses a security risk or legal liability to Floor Nexus or other users;
• Your account has remained inactive for 180 or more consecutive days with no login or platform activity, at Floor Nexus's sole discretion.

Upon termination: (a) your license to use the Platform immediately terminates; (b) you must cease all use of the Platform; (c) any outstanding fees become immediately due and payable; (d) your User Data will be retained for up to 30 days after termination, after which it may be permanently deleted with no ability to recover. Sections 7, 11, 12, 14, 15, 18, 19, and 21 survive termination of these Terms.

17Modifications to the Service and Terms

Floor Nexus reserves the right to modify these Terms at any time. If we make material changes, we will notify you via email or in-app notification at least 30 days before the changes take effect. Non-material changes may be effective immediately upon posting. Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Platform and cancel your subscription before the effective date.

18Dispute Resolution

18.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to contact Floor Nexus, Inc. at [email protected] and provide a written description of your dispute, the relief sought, and your contact information. Floor Nexus will attempt to resolve the dispute informally within 30 days of receipt. If unresolved, either party may proceed with formal dispute resolution as set forth below.

18.2 Binding Arbitration

18.3 Class Action Waiver

19Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. For any disputes not subject to arbitration under Section 18, you consent to exclusive jurisdiction and venue in the state and federal courts located in Duval County, Florida. You waive any objection to the laying of venue in Duval County, Florida.

20General Provisions

Entire Agreement

These Terms, together with the Floor Nexus Privacy Policy and any other policies expressly incorporated herein, constitute the entire agreement between you and Floor Nexus, Inc. with respect to the Platform.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Floor Nexus's failure to enforce any right or provision of these Terms shall not be construed as a waiver of such right in the future.

Assignment

You may not assign these Terms without the prior written consent of Floor Nexus, Inc. Floor Nexus may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.

Force Majeure

Floor Nexus will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, war, pandemics, power outages, or internet disruptions.

Injunctive Relief

You acknowledge that a breach of Sections 2.4, 4, or 12 would cause irreparable harm to Floor Nexus, Inc. for which monetary damages would be inadequate, and that Floor Nexus shall be entitled to seek equitable relief in any court of competent jurisdiction without posting a bond or other security.

Notices

All legal notices to Floor Nexus, Inc. must be sent to the contact information in Section 22. Floor Nexus may provide notices to you via email to your registered address or through in-app notifications.

Language

These Terms are drafted in English. In the event of any conflict between the English version and a translated version, the English version shall control.

21Limitation on Time to File Claims

22Contact Information

For questions about these Terms, to exercise any legal rights, or to send formal legal notice to Floor Nexus, Inc., please contact us at: